- Box Office Supervisor
- Business Adminstrator
- Front of House Assistant
- Graphic Designer - Temporary Part-Time
- Marketing & Group Sales Coordinator
Box Office Supervisor
The Box Office Supervisor is a part-time position (approximately 14-30 hours per week) and is responsible for providing excellent customer service and fostering a friendly and professional atmosphere within the Box Office. The Supervisor position is held by two staffers, with each Supervisor working days, weekends and evenings. We currently have one opening for this position. The open position is anticipated to work more weekends and evenings, but this supervisor must also have some weekdays available.
- Serve as Box Office Manager-On-Duty during select performances or any time that the Box Office Manager is not present.
- Accurately process ticketing transactions in person, on the telephone, or via written communications using Tessitura ticketing software.
- Model excellent customer service to work-study employees and demonstrate poise in patron interactions.
- Assist with hiring and training reliable Box Office student staff as well as disseminate event information to the staff on a regular basis regarding specific show and rental events.
- Provide support to the work study employees in maintaining Box Office policies and procedures.
- Assist with ticketing for school group performances, including Children’s Festival and Student Discovery in collaboration with the Artistic and Education Manager and Front of House Manager.
- Support the Box Office Manager in the ticketing for select rental events in collaboration with the Business Development Manager.
- In collaboration with the Marketing Department, assist with the annual subscription renewal process.
- Attend weekly Operations and/or Marketing meetings and keep up to date on the particulars of upcoming events and provide ideas and input into the Marketing plans.
- Adhering to the University of Pennsylvania and Annenberg Center Box Office policies, assist with daily reconciliation of petty cash, credit card transactions and cash deposits.
- Train Student Managers in their unique weekly responsibilities.
- Oversee data management within Tessitura Ticketing System.
- Complete other duties as assigned by Box Office Manager.
- Co-lead Box Office’s role in student performances throughout the year, including in-person meetings, creating the performances within Tessitura, overseeing student performance groups’ deadlines, and collaborating between Front of House and Production for details on each company.
- Training beyond High School is required; BA/BS preferred.
- 2-3 years experience or equivalent combination of education and experience.
- Knowledge of sales and performing arts administration.
- Box Office and sales experience preferred.
- Knowledge of Tessitura is strongly preferred.
- At least one year in a supervisory or leadership role preferred.
- Ability to work evenings, weekends and some holidays.
- Excellent communication and motivational skills.
- Meticulous attention to detail.
- Superior organizational skills.
- Friendly, enthusiastic and courteous demeanor.
- Strong computer skills, including Excel, Word, Outlook and Google Drive.
- Judicious conflict-resolution skills.
Job offer is contingent upon satisfactory background check.
Please send resume and cover letter to Kristine Bonaventura at email@example.com.
Reporting to the General Manager, the Business Administrator is responsible for the coordination of ongoing business office functions and general bookkeeping, including the management of the Center’s full-time, part-time, and union payrolls (ca. 200 temporary workers); maintaining key aspects of Annenberg Center’s financial systems (e.g., the processing of all purchase orders, pro-card expenses, accounts payable and petty cash, as well as the depositing and recording of payments due and received); knowledge of IRS regulations to acquire payments for the Center’s many contracted performing artists; administration of staff travel reimbursements; coordinate the federal work-study program; maintenance of office supply inventories and equipment; processing rental invoices, journal funds to and from University department and student accounts; final show settlements; ad-hoc reporting; manage data and accounts necessary for monthly and year-end reporting.
Bachelor’s degree in Accounting or Business preferred plus two to three years of experience or equivalent combination of education and experience. Must have previous experience in business office operations; solid computer skills; knowledge & training in University payroll and financial systems preferred; must be highly organized, analytical and detailed oriented with the ability to create ad-hoc reports and successfully manage multiple projects. Must possess excellent written and oral communication skills; ability to work independently, problem solve and take initiative.
Applications should be made via Penn's HR site.
Front of House Assistant
The Annenberg Center for the Performing Arts at the University of Pennsylvania is seeking an enthusiastic, customer service oriented, part-time Front of House Assistant! Reporting to the FOH Manager, the FOH Assistant will support all aspects of the front of house operations including house managers and usher staff, and will play a key role in supervising Annenberg Center Concessions and its overall procedures and staff. The FOH Assistant will work alongside the FOH Manager to deliver professional and courteous customer support for all patrons and clients and will provide administrative assistance to the FOH and Business Development departments as needed.
The Front of House Assistant is a Part Time hourly position and may require evening and weekend hours.
- Effectively support the FOH department’s aims and objectives to provide a safe and welcoming environment to all patrons and clients of the Annenberg Center.
- Act as on-site Event Lead for potential assigned events working with FOH, Box Office and Production where necessary to successfully address any unexpected changes/requests, and field questions, concerns or potential complaints from clients/patrons.
- Keep Concessions products and supplies stocked and order replenishments as needed; ensure Annenberg Center bars, back bars and related equipment remain clean and in proper working order.
- Prepare and execute Concessions and Merchandise settlements post-show and distribute report(s) to FOH Manager and others as needed.
- Assist with training staff in Concessions and Merchandise sales including all alcohol serving regulations as required by RAMP (Responsible Alcohol Management Program); proactively ensure and maintain high standards of Health & Safety practices.
- Train on the Annenberg Center’s scheduling software and assist with monthly Front of House schedules and staffing.
- Manage inventory of program books and ensure that they are available to all venues for AC Live events and student performances.
- Assist with implementing recognition programs for the Front of House team and Volunteers.
Education and Experience:
- High School diploma required, college degree preferred plus a minimum of one year related work experience in a similar role OR equivalent combination of education, professional training or experience.
- Must possess top notch customer service skills and the ability to work with Audiences, Patrons, Artists, Clients and Students in a gracious and respectful manner including skill in effectively representing the University as a whole.
- Strongly preferred knowledge of Microsoft Excel, including spreadsheet and data management.
- The ability to problem solve under pressure and be able to clearly communicate instructions and needs.
- Prior FOH experience in a busy theatrical environment is preferred.
- Experience with cash and inventory handling and use of POS system a major plus.
Please send your cover letter and resume to Beth Jamieson at firstname.lastname@example.org. No phone calls please.
Graphic Designer - Temporary Part-Time
The Graphic Designer is responsible for the creation and production of design materials for the Annenberg Center for the Performing Arts. This is a temporary part-time position beginning in mid-September 2018 and ending in mid-January 2019.
- Develop concepts for and design all collateral materials, including but not limited to direct mail, print ads, web ads, postcards, brochures, program books, flyers, inserts, posters and signage.
- Make certain the Annenberg Center brand is reflected in all materials.
- Manage and update the department’s production schedule, communicating frequently with project owners and ensuring design deadlines are met.
- Develop relationships with vendors such as printers and paper companies, and secure aggressive bids and cost-effective printing solutions.
- Work with finance department on invoice and purchase order process for design materials.
- Manage and maintain graphic files, including Annenberg Center logos, photos and art, as well as sponsor logos and artist photos.
Bachelor’s degree in graphic design, communications or related field, or equivalent experience. Minimum two years of experience in business environment as a graphic designer, preferably in the performing arts and/or non-profit sector. Experience quoting and managing print jobs, as well as working with printers required.
- Expertise in the Adobe Creative Suite (InDesign, Illustrator, Photoshop) working on the Macintosh platform.
- Ability to develop and execute projects from concept through production.
- Ability to manage multiple projects and prioritize work in order to meet deadlines.
- Ability to interact positively with others in a team-oriented environment.
- Excellent attention to detail and ability to consistently and accurately proof own work.
- Excellent communication skills, both written and verbal.
This is a temporary part-time position beginning in mid-September 2018 and ending in mid-January 2019. This four-month position will require 20 regular hours per week and be paid at $26/hr. Graphic Designer reports to the Senior Associate Director of Marketing & Communications and will work closely with all members of the marketing department. Following term of position, additional project-based contract work may be available.
Please send letter, resume and at least three samples of produced work representing a cross-section of your design experience to Rebecca Goering at email@example.com. All candidates will be required to show a portfolio during interview process. No phone calls please.
Marketing & Group Sales Coordinator
The Marketing & Group Sales Coordinator is a vital member of the marketing team overseeing group sales, grass roots marketing outreach and direct mail. The Coordinator also provides key support in social media, advertising revenue and overall marketing operations.
- Responsible for reaching designated group sales revenue goals each season and actively participate in setting these goals each season;
- Develop strategies for specific target group markets that could include the corporate community, out-of-town visitors, retirement communities, convention groups, school/university groups, professional associations, social clubs, religious groups, and other local groups;
- Work with various departments to attend to specific group requests, if any (i.e., backstage tours, dinner packages, guest speakers). Utilize such ancillary activities to offer creative packages to reach target markets and create a value-added experience;
- Coordinate all direct mail marketing campaigns, serving as the primary contact with the mail house;
- Support content gathering, editing, advertising, and production of program books;
- Act as primary contact with the Greater Philadelphia Cultural Alliance List Cooperative, and facilitate list exchanges
- Coordinate advertising in the program books, poster cases and TV screens in the Annenberg Center’s lobby;
- Assist in drafting and editing content, scheduling posts and actively monitoring the Annenberg Center’s social media;
- Use Tessitura to maintain group sale contacts, create mailing/emailing lists, telephone call lists;
- Manage production and rotation of outdoor posters
- Assist in creation of promotional emails
- Prepare marketing materials for performances and promotional marketing initiatives (i.e. program inserts, flyers, posters, emails); and
- Other duties as assigned.
Bachelor’s degree preferred. Proven skills in marketing and/or group sales or a related field with a minimum of two years experience. Knowledge of the performing arts preferred.
- Strong attention to detail and ability to work on multiple projects simultaneously.
- Strong communication skills.
- Ability to interact positively with others in a team-oriented environment.
- Excellent organizational skills.
- Ability to take initiative and think creatively.
- Knowledge of Microsoft Office required. (Excel, Word and Power Point)
- Excellent writing and proofreading skills.
- Prior sales experience a plus.
The employee may be required to perform the essential functions of the job within a flexible work week (evenings and/or weekends).
Applications should be made via Penn's HR site.
Children's Festival Volunteers
Once a year, the Annenberg Center embarks on an extravaganza geared toward children and families in the Greater Philadelphia area. The Philadelphia Children's Festival reaches thousands of children and includes performances of dance, music and theatre as well as an outdoor PlazaMania chock-full of live performances and activities of all sorts and sizes.
To make the Children's Festival a success, we need your help! Volunteers help out with PlazaMania set-up/tear down and on the many crafts and art tables going on throughout the day. The Children's Festival takes place over several days in late spring.
For more information, please email Beth Jamieson at firstname.lastname@example.org.