Artistic Project Manager
Reporting to the Director of Production, the Artistic Project Manager is responsible for the management of the Annenberg Center Live events and some facility needs; ensuring the timely advancing of production needs for upcoming performances; the creation and distribution of technical documentation; and the management of the Artifax event database.
Additionally, working closely with the Director of Production, the Artistic Project Manager will serve as the primary event coordinator for all Annenberg Center Live events including reviewing & editing contract riders; establishing advance communications with visiting companies and artists; and establishing schedules & production requirements, entering all data into Artifax (event software) so that all parties involved are fully aware of the event’s requirements and parameters.
Bachelor’s degree in technical theatre, production management or a similar field of study; must demonstrate 3-5 years of successful experience managing university or professional performing arts facilities or equivalent combination of education and experience. Must have proven knowledge of theatrical lighting equipment and design techniques, including familiarity of and adherence to USITT and industry standards for theatrical lighting and stagecraft.
Fluency with both Vectorworks and Lightwright software is highly preferred. Priority will be given to those candidates with a current background in production management or technical direction, and who possess strong personnel, time and budget management skills. Comfort with Artifax, EMS, R25 or similar event management database systems, as well as Windows and Microsoft Office products is necessary.
Direct experience with managing union professionals is highly preferred. Ability to work evenings, weekends and holidays is required. Ability to lift, climb ladders and scaffolds is also required. This is a ten month limited service position with two months off in the summer.
Applicatons can be submitted through the Penn HR website. No phone calls please.
The Annenberg Center for the Performing Arts at the University of Pennsylvania is seeking experienced and customer service oriented part-time House Managers to join the Annenberg’s Front of House team! Our House Managers perform a wide variety of duties to help ensure that our audiences, patrons, artists and clients enjoy a safe, relaxed and pleasant experience during all events.
In conjunction with the Event Lead on duty, our House Managers are responsible for the overall front of house operations on a per-event basis. This includes, but is not limited to, overseeing the Usher staff, as well as Concessionaires, Merchandisers and Volunteers when present, and providing said staff with event-related information, attending to patrons and/or client’s needs, anticipating potential issues and resolving problems as they may arise. High level communication and exceptional customer service skills are pivotal to this position.
- Oversee Front of House staff, providing clear direction and guidance; lead pre-event FOH staff meeting to provide relevant information relating to the event(s)
- Ensure Annenberg Center Main Lobby doors are open and accessible to guests; turn on/off Main Lobby lights if necessary
- Help to resolve potential guest seating problems in coordination with Box Office
- Accommodate guests with limited mobility and tend to others needs as they may arise
- Communicate with backstage/stage manager to ensure needs of the production and/or event are balanced with the needs of patrons (i.e. requesting a performance start a few minutes late to accommodate late-arriving guests)
- Coordinate with artist’s or client’s staff regarding merchandise sales and oversee merchandise reconciliation at end of event
- Resolve problems that may arise due to disorderly or unruly audience members, calling upon Penn Police if necessary
- Remain aware of the theater audiences throughout event in order to respond appropriately and in a timely way to any issue or emergency that may arise; in the event of an emergency, together with the Penn Police and Event Lead on duty, determine action to be taken, up to and including evacuation
- Communicate with Production and/or Facilities staff to relay concerns relating to climate control, maintenance needs and safety concerns in venue
- Communicate with Housekeeping and/or Facilities staff to ensure venue is clean and stocked prior to, during, and after performances
- Accurately record start, end and intermission timings of performances and count event attendance; sign out FOH staff
- Generate and distribute performance reports with accurate account of the event and any pertinent details
- Ensure all guests have exited the venue and/or building and that all theatre doors are secured prior to signing out
- Other duties as assigned by Front of House Manager or Event Lead on duty
Education and Experience
Bachelor’s or Associates degree from an accredited college or university plus a minimum of three years related experience in a supervisory role OR equivalent combination of education, professional training or experience. Must possess top notch customer service skills and the ability to work with Audiences, patrons, artists and clients in a gracious and respectful manner. The ability to problem solve under pressure and be able to clearly communicate instructions and needs. Prior FOH experience a busy theatrical environment is preferred.
The House Manager(s) will routinely be exposed to large crowds in an indoor capacity. Visual environment will include changes from high to low lighting levels frequently and quickly. Noise levels can range from high volume theatrical sound to very quiet, whisper levels. House Manager(s) must anticipate and be sensitive to all lighting & sound scenarios. House Manager(s) will be required to navigate all areas quickly, including stairs, slopes, elevators, hallways, and lobbies.
Availability to work a varied schedule including daytime, evenings, weekends, holidays as performance and event schedule requires. Ability to stand/walk for long periods of time up to four (4) hours.
Hourly rate based on experience.
Please send your cover letter and resume to the Front of House Manager, Beth Jamieson, at firstname.lastname@example.org. No phone calls please.
Children's Festival Volunteers
Once a year, the Annenberg Center embarks on an extravaganza geared toward children and families in the Greater Philadelphia area. The Philadelphia Children's Festival reaches thousands of children and includes performances of dance, music and theatre as well as an outdoor FUN ZONE chock-full of free live performances and crafts of all sorts and sizes.
To make the Children's Festival a success, we need your help! Volunteers help out with FUN ZONE set-up/tear down and on the many crafts and art tables going on throughout the day. The Children's Festival takes place over several days in late spring.
For more information, please email Beth Jamieson at email@example.com.